Five Core Guarantees
That Protect Your Move
Not a list of adjectives. Five specific commitments covering insurance, who we let into your house, the vehicles, the quotation and the packing — each one written so you can hold us to it.
Our Five Core Guarantees
We do not make any empty promises. We follow certain operational guarantees that ensure your safety through insurance, security, vehicle clearance, and cost transparency.
Fully Insured Goods-in-Transit (GIT)
Your valuables stand for years of toil. This is why MidCity Movers has an active Goods-in-Transit insurance that covers all the cargo being transported in our commercial vehicles. Whatever the distance, be it intra-city or inter-county highway, your furniture, electrical appliances, and other personal items will remain fully insured from any damage caused by road accidents and fire.
Our thorough Goods in Transit (GIT) insurance covers all your personal and office properties against any risks that may arise while the goods are in transit, including accidents and fire. For your total peace of mind, we strive to keep our claims process as simple as possible.
- Cover applies to every load, not selected jobs
- Policy details available on request before you book
- We open and follow the claim — you are not left to chase it
- The signed inventory supports what you are claiming for
Should anything unfortunate happen, resulting in either loss or damage, our claims process will be one that is quick and efficient. We aim at ensuring that you get the help you require right from when you lodge your claim to when it is settled.
Zero Criminal History & Vetted Crew
We don’t employ any random road side day labourers. Each and every member of our yellow clad MidCity crew is a full time employee who has a verified certificate of good conduct issued by the Directorate of Criminal Investigations on record.You can feel absolutely secure inviting our crew into your house since you will know that your belongings are in good hand
We take pride in the fact that we only use a 100 percent permanent work force. Our workers are not casuals as compared to those used by our rivals; our team comprises permanent employees only. For your safety, you can rest assured that all our employees wear official government-verified ID badges whenever they work in your compound.
- DCI Certificate of Good Conduct on file before hire
- Identity documents and referees verified
- Permanent employment — no casual top-ups on busy days
- Company ID badge and uniform on every job
The procedure entails a compulsory and thorough investigation into the background of all applicants and the requirement of a valid certificate of good conduct from the Directorate Criminal Investigations (DCI). This is done in order to keep up with the safety of our clients, thus guaranteeing our dedication to a safe relocation team.
Registered & Certified Commercial Fleet
Fully Enclosed Weatherproof Box Bodies: Our trucks are fitted with specially designed fully enclosed box bodies in order to keep your goods safe from the vagaries of weather. It assures you of total protection from rainfall and dust or other climatic conditions.
NTSA Certified Commercial Roadworthiness: Safety and legality are always of primary concern with us, hence all vehicles that we have are fully certified for commercial use by the NTSA. This ensures that our trucks comply with all road regulations.
- Enclosed box bodies for household and office loads
- Commercial licensing and NTSA roadworthiness kept current
- Load strapped and tied down for the full route
- Scheduled servicing, not breakdown repairs
In order to avoid any unforeseen mechanical failures, we follow a strict schedule of maintenance and servicing of all transport vehicles.
Free In-Person & Video Pre-Move Site Assessments
Let’s remove the mystery from your move with our free physical and video surveys prior to your move date, which will allow us to correctly assess access, volume, and possible need for specialty packaging.
Perfect estimation of the trucks and crew needed: We carefully estimate your volume and type of belongings in order to send the correct number of trucks and movers to avoid unnecessary delays or crowds on your moving day. Early discovery of potential problems: Assessing your access points (stairways, elevators, corridors, driveway limitations), we prepare ourselves for the challenge ahead to make sure there won’t be any unpleasant surprises during your move. 100% accuracy of fixed quotes with no renegotiation in the middle of the moving day: The comprehensive survey helps us give you an exact quote, which will not change in the course of the moving process
- Free, with no deposit and no obligation to book
- Access, stairs, lift, gate and parking checked in advance
- Video-call assessment where an in-person visit is impractical
- Crew size, vehicle, materials and timing confirmed in writing
A written quotation based on what we have actually seen — and a price that does not move on the day unless you ask for extra work.
Multi-Layer Protective Packing & Zero-Breakage Policy
Our protocol entails multi-protection packaging. We apply sturdy corrugated boxes, customized bubble wrapping, and stretch wraps to ensure complete protection of your items, which will guarantee that nothing gets damaged in the course of even complicated relocations.
Custom-made packing for electronics and glassware: We use customized cartons and anti-static bubble wrapping to cushion electronics and delicate glassware so that they do not suffer from vibrations and impacts on the way. Furniture blankets to protect from scratches: The high-quality furniture blankets we use provide a comfortable barrier that will protect your wooden and upholstered furniture from scratches and scuffs on the way. Port-a-robe boxes to preserve wrinkle-free wardrobe: Special port-a-robe boxes will help you transport your wardrobe without any wrinkles directly from the closet at one place to another.
- Double-wall cartons, bubble wrap, stretch film and blankets supplied
- Wardrobe cartons and mattress bags for clothing and bedding
- Fittings and screws bagged and labelled to the item they came from
- Damage reported to you the same day, not discovered later
Goods packed to a standard rather than to the clock — and, if something still goes wrong, an honest report on the day instead of a discovery when you unpack.
MidCity Movers vs Informal Roadside Movers
This is not about who works harder. It is about what exists behind the job — and what you are left holding when something goes wrong.
What We Can Show You On Paper
Four things you are entitled to ask us to produce before you hand over your house keys.
Goods-in-Transit Cover
An active GIT policy sitting behind every load we carry. Ask for the details before you book a date.
DCI-Vetted Crew
Certificate of Good Conduct on file for every employee, with identity and referees verified before hire.
NTSA-Certified Fleet
Vehicles licensed for commercial carriage, inspected for roadworthiness and kept on a servicing schedule.
Written Quote & Inventory
The scope and price in writing before work starts, and a list of what went on the truck signed at both ends.
What We Will Never Do
Guarantees are easy to write. These are the specific things customers have been put through elsewhere, and the ones we have committed not to do.
Add charges on move day
The figure in your written quotation is the figure you pay. We do not discover extra floors, extra weight or extra distance halfway through the job. If you ask for work that was not quoted, we tell you the cost before we start it, in writing.
Hold your goods over a disputed bill
Your property is never used as leverage. If there is a disagreement about the bill, the load still comes off the truck and goes into your house, and the disagreement is settled afterwards like adults. Nothing stays locked in our vehicle.
Bring in unvetted casual labour
On a busy week the temptation is to top up a crew with whoever is at the stage. We do not. If we genuinely cannot staff your date with vetted employees, we will tell you that and offer another date rather than put strangers in your house.
Sub-contract your move
Your job is not sold on to another outfit trading under our name. The crew and the vehicle you were quoted are ours, and the coordinator you spoke to during the assessment is the one accountable on the day.
Leave a job half-finished
Unloading is not the end of the job. Beds, wardrobes and desks go back together, appliances are reconnected, boxes go to the rooms you point to, and the tape and wrapping leave with us. We ask you to sign off after that, not before.
Hide damage and hope you miss it
If something is damaged while it is in our hands, you hear it from us on the day, on site, and it is recorded on the inventory then and there. You should never find out about a break weeks later while unpacking a carton.
Questions People Actually Ask
Straight answers on cover, vetting, breakages and the free assessment.