Talk To A Real
Move Coordinator
Message the WhatsApp move desk, ring the booking line, email the office, or walk into the depot on Mombasa Road. Tell us what you are moving and where it is going, and we will arrange a free site assessment before anyone talks figures.
How To Reach The Move Desk
The same coordination team answers all four channels, so you will not have to explain your move twice. Pick whichever is easiest for you.
WhatsApp Move Desk
The fastest way to get an answer. Send photos of your rooms, ask about truck sizes, or start a booking without typing out a long message.
+254 712 445555Booking Line
Speak to a coordinator directly. Best when the move is urgent, the access is complicated, or you would simply rather talk it through than type.
+254 712 445555Office Email
For anything that needs paperwork — office and institutional moves, tender documents, invoices, or a written quotation you need to file.
info@midcitymovers.co.keWalk-In Depot
Our yard and coordination office sit at the Mombasa Road Logistics Hub in Nairobi, where the fleet is parked overnight. Come and meet the team in person.
Mombasa Road Logistics Hub, NairobiTell Us About Your Move
Fill this in once and it becomes a tidy WhatsApp message you can read before you send it. It takes about a minute, and it saves the back-and-forth later.
Move Brief
Free · No ObligationNothing is calculated here and no figure is shown. Your answers are turned into a message you can check before sending. A coordinator replies, books your free site assessment, and only then sends a written quotation.
Would rather not type? Call +254 712 445555 or email info@midcitymovers.co.ke and a coordinator will take the same details down for you.
What Happens After You Send This
Four steps, in this order. Nobody turns up at your gate and nobody asks you for money until you have a written quotation in your hand.
Booking a date costs you nothing. If anyone calls or messages asking you to send money to a personal number to hold your slot, it is not us — ring the booking line and confirm with the office first.
The Free Site Assessment
A site assessment is simply a coordinator coming to look at what is being moved before anyone commits to a figure. It is how we work out the truck size, the number of crew, the hours, and the packing materials your move actually needs.
It costs nothing and there is no obligation afterwards. You are free to take the written quotation away, compare it, and come back to us later — or not at all. Most assessments in Nairobi take twenty minutes to half an hour.
If a visit is awkward to arrange, we can do the whole thing by video call instead. You walk through the rooms with your phone camera while the coordinator asks questions and makes notes. For inter-county moves out of Nairobi, a video assessment is often the quicker option.
A figure guessed over the phone is a figure that changes on move day. Seeing the property first is what lets us put a fixed, written quotation in front of you and stand behind it.
What The Coordinator Checks
Six things, noted on the spot, so the quotation matches the job:
- Volume. Room by room — furniture, appliances, boxes you have already packed and boxes we will need to supply.
- Access. How close the truck can get to the door at both ends, gate width, and any estate rules about moving hours.
- Stairs or lift. Which floor you are on, whether the lift takes furniture, and how many flights the crew will be carrying.
- Parking. Where the truck can stand while loading, and whether the caretaker or management needs notice.
- Fragile items. Glass tables, television screens, mirrors, crockery, a piano — anything needing its own wrapping or crate.
- Date and timing. When you need to be out, when you can get in, and whether the two dates leave a gap to plan around.
Areas We Cover Daily
Crews go out across Nairobi and the estates around it every working day. If your area is not on this list, ask anyway — it usually means we simply had no room to print it.
Upcountry and inter-county moves run to all 47 counties, and the same booking line handles them — the only difference is that we plan the road day a little earlier. See Transport & Logistics for how the long-distance runs are organised.
Which Service Do You Need?
Five services, one booking line. If you are between two of them, pick the closest and say so in your brief — the coordinator will sort it out with you.
Bedsitters, apartments and family houses — packed, loaded, carried and set down in the right room.
See detailsOffices, shops, schools and clinics moved over a weekend or overnight so trading resumes on time.
See detailsCalm, ventilated transit for dogs, cats and livestock, with rest stops on the longer runs.
See detailsHired trucks and countrywide haulage across all 47 counties, with a driver and crew you can plan around.
See detailsSingle items, documents and one-off deliveries around Nairobi, often the same day.
See detailsHow Payment Actually Works
Nothing complicated and nothing hidden. You get a written quotation before a single item is lifted, and a receipt when the job is finished.
Lipa Na M-Pesa
The way most of our customers settle up. Pay to the company till — never to a personal number — and the confirmation message is your first receipt.
Till 8Cash On Completion
Handed to the crew leader once everything is offloaded and you are satisfied with the placement. A written receipt is issued there and then, on the spot.
Bank Transfer
Arranged through the office for companies, schools and institutions that need an invoice, a purchase order reference, or payment terms on their own paperwork.
The Paperwork You Get
Every booking, however small, leaves a paper trail on both sides.
- A written quotation before work begins. Itemised, sent on WhatsApp or by email, and valid as quoted unless the job changes.
- A booking confirmation. Your date, arrival window, truck size and crew leader, in writing, once you accept.
- Goods-in-Transit cover. Every move is fully insured while your things are on our truck. Ask and we will confirm the cover in writing.
- A receipt on completion. Issued when the job is done and payment is made, whichever method you used.
A Short Safety Note
Worth two minutes of your time, because move-day scams do happen in Nairobi.
- We take no deposit over the phone. Nobody from MidCity Movers will ring or message you asking for money to hold a date. Booking a date is free.
- Never pay a personal number. Company payments go to Till 8 or in cash to the crew leader on completion — nowhere else.
- Check before you send anything. If a call or message feels off, ring +254 799 310569 and confirm with the office first.
- Our crews carry identification. They arrive in yellow MidCity uniform, in a marked truck, and you are entitled to ask to see an ID before anyone enters the house.
Office Hours & Response Times
We would rather tell you plainly when to expect an answer than promise you one at three in the morning.
Move Desk & Depot Hours
Sunday and holiday moves are perfectly possible — they are simply booked ahead rather than on the day, because crews and trucks have to be rostered in. Ask early and we will make it work.
How Quickly We Reply
Honest timings, not marketing ones. If we are slower than this, chase us — you will not be a nuisance.
Usually within the hour during working hours. It is the channel the coordinators watch most closely.
Answered directly during working hours. If everyone is on another call, leave your name and we ring you back the same day.
Within one working day, Monday to Saturday. Tender and invoice queries sometimes take a little longer to prepare properly.
Messages sent after 7:30 PM are picked up first thing the next working morning. If a Sunday move is genuinely urgent, call rather than message.
Questions About
Contacting Us
The things people ask the move desk most often, answered before you have to ask them.